What should I note when registering for an Employer account?

Documents proving your company registration are required. Also, please make sure all information provided is true and correct. You may click HERE for details and terms of account registration.

How can I log in to my employer account? 

You may click HERE to access the page. 

All quotas in my Basic Plan revert to zero. Why?

Under the circumstances, all unused quota of Basic Plan will resume to zero: (1) the expiry of Basic Plan, or (2) in the validity of Hire Brilliant / Other Paid Plans - the Basic Plan shall become invalid with immediate effect (so do the original expiry date). A new Basic Plan will be activated the following day after all Hire Brilliant / Other Paid Plans expired.

Also, you may click HERE to view the details and terms of the Basic Plan.

What are the benefits of using the Hire Brilliant Plan for job advertisement?

Subscribe to the Hire Brilliant Plan to meet your recruitment needs - you will have more quotas for job postings and the turnaround time for approving job postings would be faster than usual. In addition, subscribers will be given advanced access to the virtual interview feature and a total of 1,200 minutes of virtual meeting time. And special offers will be provided to Hire Brilliant Plan subscribers to facilitate their recruitment strategies.

Click HERE to contact us for more details.

Why can't I use the advanced interview management features?

Advanced features are only available to Hire Brilliant Plan subscribers.

Do I get extra discount offers for bulk job postings?

Feel free to contact us to share your recruitment plans and further assistance.

Why has my online credit card payment failed? What should I do?

It could be due to the following reasons:-

1. Other than Visa and Mastercard will not be accepted for payments on HireBrilly - please make sure you are using a correct credit card. If you have chosen the correct credit cards for payment, please contact the issuance bank for assistance.
2. The credit card number entered is incorrect, please enter again. 3. The credit card is expired. If not, please check whether the expiry date entered in the payment gateway is correct.
3. The Card Verification Code (CVC) entered is incorrect.
4. The credit limit is insufficient to settle the sales order payment.
5. Please check the account balance before proceeding to payment. The webpage will be directed to the payment gateway in the event of an unsuccessful payment.

You can complete the payment procedure again. When a sales order number is provided as well as the receipt of the “Sales Order Confirmation Email”, it means that you have placed the sales order successfully. If you have placed a sales order without the receipt of the email, please ask for further assistance. If none of the reasons apply, please consider choosing other payment methods or contact us for assistance.

How can I find out the remaining quota of my plans?

The balance (detailing the usage and quota available for use) can be referred on HireBrilly platform: go to "Profile Settings" > "Order Record".

How can I view candidates' CVs?

You will be receiving an email notification when there is a new application. The CV of the applicant is attached to the email, and can be viewed after your sign in to HireBrilly account (then select the applicant’s name under “My Job Postings".

My application for job posting has been rejected. Why is that?

It could be for one of the following reasons:

1. Business registration has expired or is about to expire (and no relevant document has been provided to HireBrilly for updating).
2. Content of the job posting / purpose of recruitment violates / may violate HireBrilly's terms and conditions.
3. The content of the job posting is incorrect or irrelevant information is provided
4. Other applicable circumstances.

August 2024